Alert

Mobile Commerce Platform for Retailers

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Put Your Company in the Palm of Every Customer

With the Alert Mobile Commerce Platform, a retailer can bring a branded, state-of-the-art mobile commerce app to market in a matter of weeks. Sell more products, provide better service, and acquire more customers by providing the social-local-mobile customer conveniences that online retailers cannot.

  • Delight Your Customers – Provide mobile conveniences that streamline customer interactions with your company and keep them coming back for more.
  • Sell More Products – Put your entire product catalog at your customers' fingertips and encourage new purchases using personalized promotions.
  • Deliver Great Service – Make life easy for your customers – help them find your stores, learn about products, check inventory, and manage their receipts.
  • Capture More Customers – Reward loyal customers for their purchases and social promotion. Reach new customers with Alert's viral gifting features.
  • Control Your Mobile Presence – Use detailed reporting on all commercial and customer activity that occurs within your app to better manage your mobile presence.
Mobile Shopping Frictionless Gifting Virtual Closet

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Sell More Products

Your Store
In the Palm of Their Hand.

Alert synchronizes with your on-line product catalog and projects it directly to your customers' iPhone and Android smartphones - they can buy from your store at any time, from any place. With a native mobile shopping experience, your customers will enjoy streamlined performance and intuitive navigation through your inventory. Payment options are integrated as well, so your customers can complete their purchases seamlessly.

Targeted Promotions
In the Palm of Their Hand.

Alert lets you direct marketing promotions including coupons, gift cards, pre-paid deals, and tickets to specific customer segments. The Alert system combines CRM-style data from your customer management systems with social data obtained from your mobile app users, enabling you to segment your customers based on factors like purchase history, loyalty rankings, lifetime value scores, social activity, likes, demographics, and location. Build more relevant promotions with higher conversion rates.

Deliver Great Service

A Virtual Closet
In the Palm of Their Hand.

Give your customers a convenient archive of all their online and in-store purchases in the form of digital receipts. With this "virtual closet" of their purchases, customers can easily order similar items and handle returns. Moreover, you can create convenient cross-sell / upsell opportunities whereby your customers can order replacement parts, accessories, or other related items in an instant.

A Sales Associate
In the Palm of Their Hand.

Equip your customers with an array of conveniences that streamline the shopping process. With a native store locator feature, customers can easily find directions to their nearest store and select their "favorite" store for checking inventory. Alert also provides in-store conveniences, such as product search capabilities and a bar-code scanning function, that let your customers obtain product detail and inventory information on their own, without involving a sales associate.

Capture More Customers

Peer-to-Peer Gifting
In the Palm of Their Hand.

Alert's promotions functionality allows your customers to transfer, or "gift," purchased promotional items to their friends via Facebook, email, or SMS. By projecting "items of value" such as pre-paid deals, gift cards, or tickets into your customers' personal and social networks, you can effectively transform your customers into brand ambassadors who will extend your marketing and commercial reach to new potential customers on your behalf.

Loyalty Rewards
In the Palm of Their Hand.

With Alert, you can delight your customers with engaging loyalty features. Integrate your existing loyalty system into your Alert app so your mobile customers can enjoy instant access to their loyalty card and current status. Or, build a new mobile loyalty system that rewards your customers for their purchases (points for money spent) and for their social promotion (points for using the app, gifting, liking and sharing). Customers can use their points for in-app purchases, or redeem them during an in-store purchase.

Manage Your Mobile Presence

Manage Your Entire Mobile Presence from a Powerful Console

Alert is built on a cloud-based infrastructure, enabling you to avoid the cost, complexity, and delay of building a solution from scratch. While MicroStrategy manages the underpinnings of the Alert system, you retain full control over your entire mobile presence. Through the Alert Commerce module you can easily shape all aspects of your customers' mobile app experience.

Monitor All Commercial and Customer Activity

The Alert Intelligence module provides detailed reporting on all the commercial and customer activity that occurs within your Alert app. It stays synchronized with your customer systems (CRM, POS, Loyalty, etc.) and also tracks your customers' in-app activity, such as their responses to promotional offers, their social interactions, and their location. With access to all these real-time feeds, Alert Intelligence lets you measure the effectiveness of your marketing efforts with in-depth analytics and reporting.